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Questions from operators

Common questions from brokerages, prop firms and fintechs evaluating the Basis Points white-label platform. Product, pricing, regulation, custody, integration, support. Search or browse by topic. If your question isn’t here, book a walkthrough — we answer inside a business day.

31 questions across 6 topics

Product

What exactly does Basis Points license?
The full multi-asset trading platform: the Rust matching engine, the trader-facing dashboard, market-data aggregator, hedging router, HOUSE market-maker daemon, prediction-markets module, MCP / trading API and off-site backup + DR. Modules are licensed à la carte or bundled per your Order Form.
Which asset classes does the platform support?
Crypto perpetuals, forex, equity perpetuals, commodity perpetuals, indices and short-dated prediction markets — all on one matching engine, one risk model, one wallet. See the live reference venue for the full instrument list.
Can I see the platform in production before signing anything?
Yes. We run a live reference venue at basispoints.net that uses the same engine, dashboard and infrastructure we license. Book a walkthrough via the Contact page and we will set you up with a demo account to trade against real market data.
What is the matching engine’s latency and throughput?
On your own dedicated server, the engine measures p50 order-to-ack of ~45 microseconds and p99 of ~180 microseconds warm-cache, with sustained throughput of 55k orders/second per shard through the full stack (pre-trade risk, WAL, market-data fan-out). Sharding by symbol scales this to 1M+ orders/second aggregate.
Is the platform natively multi-asset or a spot engine with a perpetuals wrapper?
Natively multi-asset. One matching engine handles perpetual futures on crypto, forex, equities, indices, ETFs and commodities on shared cross-margin. Positions, funding accruals, liquidations and the insurance-fund waterfall are native primitives — not retrofits.
Do you support FIX 4.4 for institutional flow?
Yes. FIX 4.4 is available. The engine exposes the same state to REST, WebSocket and FIX — only the wire encoding differs. Contact sales for the current status and connectivity details.

Pricing

How much does it cost?
The standard package starts at $10,000 one-time setup and $5,000/month all-in, including your fully-branded trading platform, liquidity across every asset class, REST + WebSocket + FIX 4.4 APIs, dedicated server deployment, 24/7 monitoring and free platform updates. Custody, KYC/AML vendor, regulatory licensing and bespoke feature development are arranged separately. See the /pricing page for the full breakdown.
What currency are fees invoiced in?
USD or USDT at your option, monthly.
Is there a minimum contract term?
Initial term is typically 12 or 24 months, auto-renewing for successive 12-month periods unless either party gives 90 days’ written notice. Either party may terminate immediately for cause (material breach not cured within 30 days, insolvency, or loss of a required licence).
Do you charge for demo access?
No. Prospect demos are free. Sales will provision a demo account against the live reference venue so you can put the platform through its paces before any commercial conversation.
Are there volume discounts?
Larger operators with committed monthly volume can negotiate adjustments to the recurring platform fee as part of the initial MSA. The published rate is our standard package; anything above that is a commercial conversation.

Regulation

Do I need a licence to use the platform?
Licensing is the operator's responsibility — Basis Points is a technology provider, and every licence and registration required in every jurisdiction where you offer your branded service is yours to hold. That said, we can walk you through the available licensed operator options across a range of jurisdictions to help you shortlist. On ongoing operations you handle KYC, AML, sanctions screening, transaction monitoring and consumer-protection compliance; we supply the software, tooling and audit trails.
Which jurisdictions do you recommend for a launch?
The credible 2026 shortlist for a derivatives venue is BVI, Cayman, Seychelles/Vanuatu, UAE (VARA / ADGM), and the EU under MiCA / MiFID II. Trade-offs vary on speed, cost, banking access and regulatory prestige. We can walk through the shortlist for your specific asset mix and target market, but final jurisdictional choice is a decision for you and your counsel.
How is regulatory responsibility split in the MSA?
The MSA has a dedicated regulatory-allocation clause. In summary: you are responsible for licensing, KYC / AML, sanctions, transaction monitoring, tax reporting, consumer protection, marketing rules and market-conduct compliance. Basis Points is responsible for platform functionality, SLA, security controls and cooperation with your regulator information requests. Mutual indemnities reflect this split.
Can you help with the KYC / AML integration?
Yes. The platform integrates with the standard KYC vendors (Sumsub, Onfido, Jumio, ComplyAdvantage) and Travel Rule solutions (Notabene). You choose the vendor, we handle the integration. Ongoing compliance ops (SAR filing, transaction monitoring reviews) are yours to run.
Is Basis Points itself regulated?
Basis Points is a technology supplier — the licensed platform code runs across multiple operators, and each of those operators holds their own regulatory permissions. We are not a broker, dealer, exchange, custodian or investment adviser to end-users of your branded service. That responsibility sits with you as the operating entity.

Custody

Where does end-user money sit?
Three models supported: (A) you hold end-user funds under your own custody arrangement and settle net PnL with Basis Points; (B) segregated wallet on a shared exchange custodian held beneficially by you under a nominee arrangement; (C) bespoke. In every model, Basis Points has no beneficial interest in end-user funds.
Do you integrate with Fireblocks, BitGo, Copper?
Yes. The custody layer is decoupled from the matching engine and integrates with the major institutional custodians on request. For crypto self-custody we support MPC via the standard providers; for FX we integrate with regulated custodian banks.
Who bears loss risk on custody?
Loss risk on end-user funds sits with you as the operating entity — Basis Points has no beneficial interest and does not warrant against third-party custodian failure. The MSA covers this explicitly in the custody clause. Insurance and reserve arrangements are yours to negotiate with your custodian.
How is the insurance fund handled?
Each operator running the platform maintains their own insurance fund per contract class (typically USDT-margined). Contributions come from liquidation surpluses plus a portion of taker fees; the fund pays shortfalls when liquidations fill worse than bankruptcy price. We publish the mechanics in the blog and the fund balance is exposed via a standard API endpoint.

Integration

How long does integration take?
For a managed SaaS deployment with your branding on our infrastructure: one to two weeks from contract to soft launch. For hybrid managed with customer-owned custody: two to three weeks. For self-hosted source licence: three to six weeks including production hardening. Full commercial launch also depends on your licensing, banking and liquidity work in parallel — realistic end-to-end tech is approximately two to three weeks.
Can I self-host, or is it managed only?
Both. Managed hosting is the default (fastest path to launch, we run the ops). Self-hosted deployment is available under a source licence with additional restrictions — typical fit for institutional operators that need sovereignty over infrastructure or want to run in a specific colocation facility.
Do you provide the trader UI or do I build my own?
Both options exist. The managed platform ships with a full trader-facing dashboard (Next.js, browser-native, mobile-first) that we brand-customise for your operator identity. If you prefer an API-only headless deployment and want to build your own UI, that’s supported too — you consume matching, risk, custody and market data via REST + WebSocket.
What does the branding process cover?
Logo replacement across all trader surfaces, colour scheme, domain configuration (app.your-brand.com), footer legal text with your entity name, email templates in your brand, favicon and OG images. Deep customisation (bespoke workflows, new order types, additional asset classes) is scoped per deal as part of your Order Form.
Can I bring my own liquidity providers?
Yes. The hedging router is configurable per-tenant — you can point it at the venues and LPs you already have relationships with (Binance, Bybit, PrimeXM, oneZero, tier-one prime brokers, etc.). We handle the wire-level FIX or REST integration once and expose per-venue routing policy through the ops panel.
What does the deploy pipeline look like?
CI-driven from the Basis Points platform repos: your engineering team never touches production directly, and we can walk through the pipeline, rollback strategy, on-call rota and incident response during technical diligence. Change-control and release notes are shared per-tenant.

Support

What is the SLA?
Three tiers: Standard (99.5% uptime, 4-hour incident response, business hours), Business (99.9% uptime, 2-hour response, 24/5), Enterprise (99.95% uptime, 30-minute response, 24/7, named account manager). Service credits scale with tier. Scheduled maintenance windows (48-hour notice) and Force Majeure events do not count against uptime.
How do I contact support during an incident?
Depends on tier. Standard: shared support inbox with 4-hour first-response target. Business: dedicated Slack channel plus support inbox, 2-hour response 24/5. Enterprise: dedicated Slack + phone escalation to named account manager, 30-minute response 24/7. Escalation paths and named contacts are defined in the Order Form.
Who owns my customer data?
You do. Customer data — including end-user personal data, positions, trades and ledger — belongs to you (or to the relevant end-user). Basis Points acts as processor on your behalf. The MSA includes a Data Processing Addendum covering cross-border transfers, sub-processors, breach notification (within 72 hours), and audit rights. On termination, we export your data in a documented format within 15 business days.
Do you provide API documentation and client libraries?
Yes. Full REST, WebSocket and FIX 4.4 API reference is published, plus first-party Python and TypeScript client libraries. An MCP (Model Context Protocol) server is available for LLM-driven trading agents. See the Docs page for the current API version.
What happens when I want to add a new asset class or market?
Listing new instruments is a config change plus market-data feed wiring — typically 1-2 days for a major crypto perp, longer for a novel asset class (bespoke commodity, new equity synthetic, first-in-region forex pair). Requests go through your account manager and are prioritised based on your Order Form and roadmap.
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